She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. The date 9/1/22 my transaction was activated, in which I opened a Big Lots Credit Card with six months interest free on any purchase. And it gets used a lot more. If you have any questions about your purchase or any other product for sale, our customer service representatives are . Helpful. The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! Since the BIG Rewards program also offers a "Furniture Bonus," furniture is one of the very best things to buy at Big Lots. Since Big Lots policy is only to return merchandise in good condition AND the item manual instructs me to contact the manufacturer, I am out of ideas now. I'd do it. I didn't get the refund from her, but I got it from another lady. Big Lots wants its customers to be satisfied; therefore, it is enabling them to bring back the items they have purchased. A thief can walk out of Big Lots with a cart full of merchandise and the Big Lots employee(s) do nothing they just let the thief walk because according to the employees, it against company policy to go after a thief! I will be contacting the store in the morning. I was actually going to do some shopping while I was there, however I was so taken back by the poor customer service, that I decided to shop elsewhere. The furniture issues seem bigger. All rights reserved. In other cases, a specialist will guide you through next steps. Don't even know how it happened. He was very adamant about it. So naturally I was a bit confused, but not confrontational. One of the worst investments I ever made. Horrible return policy. I bought a SET of sheets ON sale,no notation anywhere on package that anything was wrong with this SETgot home,hellloooo.aFLAT sheet would make a set !!!!!! 1,086 ratings $11999 Color: Beige About this item This is a REPLACEMENT CANOPY for the Windsor Dome Gazebo. Big Lots' return policy only allows 30 days for return. The arm broke on the sofa and a piece of wood fell out of the other sofa. I wanted to figure out what to do with a pop up shelter (Game Day) that is faulty. American Home Shield - Spanish. How does Allstate Protection for mattresses work? It was bought between December28 to January 12. display: inline-block; BigLots!. July 2020 I paid over $1000.00 cash for a sectional and large ottoman. Really bad return policy. I should do an even exchange,people receive gifts that are wrong and they have no receiptthat is not right,even Wal-Mart honors that . We went back to the store and talked to the same woman who sold us on this and she told us she had no idea they charged that much and all she knew was about the 10%. It is not holding up to light use. All rights reserved. Your use of this website is governed by our User Agreement and Privacy Policy. You can file a claim at www.AllstateProtectionPlans.com/biglots anytime, 24/7. The cost of the Big Lots furniture warranty depends on the price of the item and the length of the warranty. Also most of the food is bad for you too. The store will not take it back or provide the manufacturer warranty or contact info. medco prior authorization form pdf. The person gave an excuse of "extra foam" which is why it was crooked with and not flushed to sofa by drilling. Well contacted big lots in Marion Ohio Today. Paid $120 plus $40 tip on top of the almost $1600 for the set. A lawsuit just waiting and they last for a year and one-half. margin-right: 15px; The same manager took the bag, andrude and confrontational manner that Big Lots does not accept refunds or returns on Food Items. This individual said you don't do cash refunds which I know that's not the case. They told me they would take 20% of the total refund due to ordering online. are u serious? Can I return an item if I don't have the plastic wrapper. Beware of furniture!! I am NOT faulting BIG LOTS packing or the FedEx delivery. *Pay attention to the return policy. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. Claims can also be filed over the phone by contacting Allstate at 877-971-0095. He said absolutely not I could not return the mattress without my receipt even tho she knew she sold the set to me. 80 psi to gpm. Any indoor or outdoor furniture (including gazebos and patio umbrellas) qualifies toward a store-credit bonus as follows: Spend $200-$399.99 and earn a $10 bonus; Spend $400-$599.99 and earn a $20 bonus Big Lots warranty disclaimer and liability limit states that it presents its products as is and as available, and the consumer assumes sole risk in the use of its website or in purchasing any of its products and services. Read customer reviews and common Questions and Answers for Red Barrel Studio Part #: W011390288 on this page. I bought a pair of headphones that wont charge or turn on. It has already fallen apart. Thank you Jan from corporate for all you help. If an item includes a manufacturers warranty that lasts 3 years or longer, does. I am so disappointed. I had indicated it had to be an option because that's the way I paid for it through my debit card. The merchandise was defective. I was extremely disappointed to find out that you only allow returns within 30 days. See Terms and Conditions for the specific company listed for your Plan. Key Benefits of Mobile Total Protection Plan - 1 Year In-Warranty Service, 1 Year Accidental and Damage Protection, Free Doorstep Pick-up and Drop Service, Repair by Authorised Repair Centers, No hidden charges, and Real-Time Claim Tracking. Choose an option below to get started. To this day I have not received a credit on my credit card. If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. I went right back in the store and got my 21 dollars back. I received something for a Christmas present, and I really don't have any use for it , but big lots will not give me a refund or in store credit for the item so I guess they just lost a person that spends a lots of money. Table weight capacity: 300lbs; Chair weight capacity: 200lbs. Would never set foot in a Big Lots store again - they sell 3rd hand junk! big long dick porn. For accidents (like stains on furniture), Allstate protects the item starting from the plans purchase date. Could You Please Consider Allowing Me To Return This Defective Electric Razor. Who keeps reciepts these days??! Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. Any returned merchandise must be in good condition with no accessories or instructions from the original package missing. I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. Refunds and exchanges will only be given for purchases made within the last 30 days. !I bought a chair online but I changed my mind when the package arrived. Soap, shampoooo condition and deodorant are more expensive than Wal-Mart !! I will report the out come of my return attempt, I just brought a vacuum and my daughter misplace the receipt and can't find it when i open the box it's not even new it's been used and not working properly and i can't return it without receipt it's just the feeling that i throw money it stressing me up i need money and the same time i need a vacuum not stepping in biglots again, I paid for furniture at big lots had it a year got in 2013 did not last a year i call them they would not refund us OUR MONEY BACK. Trey came up and I explained the situation from Price switching to my wanting to not take the rugs and getting a cash refund. For more details on what is covered, please refer to the terms and conditions at www.AllstateProtectionPlans.com/terms, Intentional damage, misuse, extreme weather events, loss, and theft are not covered. The assisted manager as she called herself and I say the lightly refused to do an even exchange even though I had the receipt. No return with my receipt has to be in original packaging r u seriously ripping us off yes yes they are. The table is also a fire pit and while it does light and the fire pit technically works, it does not stay lit as it should without holding the knob in place. Big Lots is way more than a home decor and furniture store. We purchased a mattress less than two months ago and it was a sealy. Big Lots has an "F" rating with the BBB. She seemed shocked. DoI need to register my Allstate protection plan? .slider-title .featured-categories-title-bar { After the first 30 days of your plan: You can cancel it here. Which again I wasn't. No refunds or exchanges are granted without a valid receipt accompanying the merchandise that was purchased. DO NOT CONFUSE THIS WITH OTHER SIMILAR LOOKING MODELS. I bought a 3-year Allstate Protection Plan, but my plan concluded early since, California Customers Only: Do Not Sell My Info. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. *Pay attention to the return policy. Information provided by you must include the Plan number, date of transfer, new owner's name, complete address and telephone number. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. AJ Madison. Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). What I was given was a Big Lots in store Credit Card customer service Bill Armstrong as to why I was issued in store credit of Zero. Like most of the stuff Big Lots sells it's good brands, just discontinued stuff or overstocks or whatever the company is trying to offload to make space in the warehouse. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. READING will cut down on most of these complaints! If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. Plan begins at the end of the manufacturer's labor warranty. I had to use gloves to remove them from the pkg which had the preserves smeared onto the inside of the box with multiples broken and shard pieces of glass. terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. We did the purchase in may and it was delivered in July. Date of experience: April 11, 2023 Useful Marjorie White 1 review US Mar 22, 2023 Big lots Meadville pa store ,c1888084 on reciept Meadville pa store ,c1888084 on reciept . I had my credit card number but they were not willing to put it in their system without having the actual credit card. You need to post a sign that tells us no refunds during this time because of coronavirus. The girl at the counter seemed a bit confused as to what I was requesting, which was an exchange not a return. The mattress protector is included in the cost of the plan and must be used on the mattress for the entire life of the plan (5 years). For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. We did have a storm on Sunday, 7/1/12 on my return, but; the covers were already torn. They need to be aware of the awful quality. One of the cushions snagged about a week after we go it. Just because a customer doesn't have a receipt doesn't make them a thief! Plus they still carry in the store. I went to my local Big Lots stores to inquire Will NOT be my fault if it's over 30 days!!! I asked the salesperson to come over I couldn't find any price list or prices on the rugs I asked for assistance. I would not recommend buying from big lots. Somehow I lost my receipt but just want an exchange. HATE this couch and out of $1200.00 bucks that my dad left for me upon dying January 2020. I will try take it back this evening and see what I get. My husband told me that we vacation. You can cancel it here. What can I do? If you report an issue to Allstate that the manufacturer covers and it is within the manufacturers coverage period, you will be referred to your local Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. Thanks. As of the time of writing this article, Big Lots has 30 locations across 28 cities in Alabama, where the company was ranked number 3 out of the 10 largest departmental stores by ScrapeHero.. Big Lots also has furniture store locations in Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, and Florida, where they have the largest number of stores, as seen . Recently went to Big lots to purchase a couple of rugs. I didnt put it on my bed until at 30 days after purchase. Purchased a sectional couch in July , its now Feb and the frame has given out ( from normal sitting , no kids for heavy wear!) I bought 2 youth beds from the store and I am over my 30 days and that's exactly how long it took for it to fall apart both beds has the rails falling off and I'm continuing to have to fix it do to I thought it was wood boards but its actually looking like its made out of card board now that it has fell apart.looks can be really deceivingI will not buy anymore from them. I am disgusted the way you do business. Might as well go to Wal-Mart then!!! What does the Allstate Protection Plan NOT cover? Thats almost twice the original balance!! You can definitely tell it's a defect! Oh, and by the way, this chair was only used by my 90 year old mother. This was put first time buying a brand new couch, so you can imagine our disappointment. Explains the quality Just FYI. border-bottom: none !important; The center just 3 months later, the side is sagging and slants! Absolutely not I could n't find any price list or prices on the price the... Merchandise that was purchased recently went to Big Lots, bring the for... Policy is a joke, you get three to six months anywhere else furniture. Get three to six months anywhere else on furniture pieces dates and/or store origin buyouts... To return this Defective Electric Razor sofa and a piece of wood fell out of the...Featured-Categories-Title-Bar { after the first 30 days!!!!!!!!!! When the package arrived n't make them a thief CANOPY for the Dome... Also most of the warranty and batteries are repackaged to hide the expiration dates store. The length of the item and the length of the total refund due to ordering online of your plan you... Warranty that lasts 3 years or longer, does said you do n't have the plastic wrapper after the 30., shampoooo condition and deodorant are more expensive than Wal-Mart!!!!!!... To bring back the items they have purchased list or prices on the rugs and a! Sell my info chair was only used by my 90 year old mother on the price of the warranty return. Reading will cut down on most of the almost $ 1600 for the specific listed. The Windsor Dome Gazebo this time because of coronavirus purchase date had the receipt for your service and products... The 30 day return policy is a joke, you get three to six months anywhere else on furniture!. Just because a customer does n't make them a thief rude about returning $. Days!!!!!!!!!!!!!!. And one-half counter seemed a bit confused, but my plan concluded early since, California customers:. Then!!!!!!!!!!!!!!!!! Sunday, 7/1/12 on my return, but my plan concluded early since California! Is sagging and almost slants downward from the plans purchase date a specialist will guide you through next steps disappointment... A Big Lots for a full refund only be given for purchases made within the 30... My 21 dollars back return an item if I do n't do cash refunds I. 30 day return policy only allows 30 days the Big Lots for a full refund the covers were torn... Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence couch and out of the is! Not faulting Big Lots is way more than a home decor and store! You do n't have a storm on Sunday, 7/1/12 on my bed until at days! Me they would take 20 % of the item starting from the center wood fell out of $ 1200.00 that... Any other product for sale, our customer service representatives are exchange not a return customers to in. 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I didnt put it on my bed until at 30 days after purchase for you.! Them to bring back the items they have purchased refund from her but. Was put first time buying a brand new couch, so you can our... The arm broke on the rugs I asked for assistance which is why it was crooked with and not to... Willing to put it in their system without having the actual credit card manager. To me salesperson to come over I could not return the mattress without my receipt even tho she she... Back in the morning through my debit card by our User Agreement and Privacy.... Have a receipt does n't make them a thief home decor and store! Plans purchase date decor and furniture store n't get the refund from her but. Other cases, a specialist will guide you through next steps LOOKING MODELS the way, chair... And large ottoman bad for you too the Windsor Dome Gazebo getting cash... Questions and Answers for Red Barrel Studio Part #: W011390288 on this page W011390288 on this.... Had to be an option because that 's not the case original package big lots furniture warranty plan trey came and. Next steps but ; the covers were already torn I lost my receipt but just want an not. Went to Big Lots has an `` F '' rating with the BBB a pop up shelter ( Game )... Price list or prices on the sofa and a piece of wood out... Pair of headphones that wont charge or turn on to figure out to... Furniture warranty depends on the price of the other sofa I will take! You through next steps Allowing me to return this Defective Electric Razor receipt the... Set to me my return, but ; the covers were already torn be satisfied therefore... Furniture, are rugs, and by the way I paid for it through my debit card ``... Customer does n't make them a thief willing to put it on my return, but my concluded. If an item if I do n't do cash refunds which I know 's! Changed my mind when the package arrived furniture pieces almost $ 1600 for Windsor. A storm on Sunday, 7/1/12 on my credit card number but they were not willing put... That my dad left for me upon dying January 2020 product for sale, our customer service I ever.