Unsubscribe easily. Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. As of this update, it is the 32nd best-selling baby monitor accessory on Amazon as shown in the snapshot below: Other competitors of Infant Optics such as Eufy Spaceview do not have a replacement or an additional monitor/parent unit/monitor only. Shipping details Amazon.com: Infant Optics Infant Optics Home DXR8 PRO DXR8 Posts The media could not be loaded, either because the server or network failed or because the format is not supported. Read ourearnings disclaimerto learn more. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. She earned her bachelor of science degree in education from Penn State University with concentrations in English and communications. The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. Business Profile Infant Optics Online Shopping Contact Information 56 West Portal Ave. #166 San Francisco, CA 94127 (800) 291-0195 Customer Complaints 4 complaints closed in last 3 years 0. It's very big bright screen easy to see the video and you can even zoom and you can even change the camera angle of whichever way you want to look at it. The wide . I felt like I'm always charging it. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. You can choose from the normal 2x zoom or a wide lens. it was not dropped. The secret? The Infant Optics DXR-8 can support up to 4 cameras simultaneously. Do this and wait for at least 90 seconds. Whatever that is supposed to mean?). It was also easy to find the perfect place for the camera since it can be placed on a flat surface or mounted on the wall. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! OPTICAL ZOOM WITH DIGITAL ZOOM For unparalleled zoom performance, use our three-step digital zoom which can be operated by using our 2x optical zoom lens (included), together with our 3x digital feature so you can see your baby sleeping in 6x zoom, without pixilation, blurring, or compromising video quality. We operate independently from our advertising sales team. The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. Infant Optics is more on the expensive side but we are happy with our choice and always recommend it if anyone asks. Infant Optics DXR-8 claims to be the World's first interchangeable lens baby monitor. The Infant optics claims that its the battery can last up to 10 hours. ConsumerAffairs is not a government agency. Infant Optics DXR 8s replacement screen is available on Amazon here or at your nearest retail store such as Walmart and Target. . Alongside is the Infant Optics monitor replacement battery. I would still choose Infant Optics over Motorola because the battery in Motorola came had from the beginning and Infant Optics lasted almost 8 months, which is an improvement. The baby monitor uses a wireless 2.4 GHz FHSS signal that can reach up to 700 feet / 210 meters outside, but realistically 85 feet / 25 meters inside with up to four walls separating you from your baby. Read more: The best baby monitors you can buy. All you need is to contact them and follow these steps. Another good feature of the Infant Optics DXR-8 is the ability to remotely pan, tilt, and zoom the video image as needed. The add-on cameras are sold separately (you can buy them here on Amazon). The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. Note that the parent monitor also emits EMFs. The product was designed for children and also for small kids around the house. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The video below explains the features of Infant Optics replacement parent unit or screen/monitor. The customer service will guide you on how to claim the warranty. Customer Reviews. The ideal customers for this product are willing to pay a little extra to guarantee that they have complete monitoring abilities. The sound will also only come from one camera at a time. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. Its not a big discrepancy, but we would have liked to see better accuracy. Another monitor to consider is Owlet's $399 Smart Sock and a video monitoring system combo. I love that it can be used at night, the alarm function, and two way talk specific so I can talk to my son and keep him calm when he is crying and I'm not in the room. The sound only goes to the camera that is currently selected, so dont risk waking up your child in the other room. Volume and lighting are adjustable on the view screen. The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. 5" screen with 720P HD Video- Active Noise Reduction Technology. The image resolution is at 640 pixels by 480 pixels (VGA). Enjoy reading our tips and recommendations. Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. We know from experience that as parents, your time is valuable. Continue reading our review of the Infant Optics DXR-8 for the in-depth results. You should note that Infant Optics DXR 8 has remained as one of the best-selling baby monitor brands because of its array of accessories including this infant optics DXR-8 monitor only/replacement monitor shown below: Below are the features of the Infant Optics DXR 8 replacement unit without cameras. This has been proven to increase the battery life of a draining Infant Optics battery. 40.77.167.239 Toggle navigation. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. There've been times when I'm only about 15 feet away from the camera and I've had the receiver continually lose signal. If you got your Infant Optics DXR 8 wet out of negligence, its not easy to get a free replacement but you can try your luck by reaching out to customer support. On 9/17/21 (and mind you, by this point I have a newborn to take care of and still no working camera), I get a call from +**** and the call hangs up as soon as I pick up the phone. Excellent customer support. It has a clear picture with night vision and the temperature for the babies room. On 11/13/2020 I purchased the dxr-8 baby monitor while pregnant. The price was high, but so worth it. There are plenty of valid reasons why you might want to opt for a radio monitor instead of a WiFi model. All the basic features that weve come to expect from a baby monitor are well executed, and the DXR-8 goes the extra mile with a few interesting extra features. I've had infant optics since 2017 and am overall happy with it. seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will . . INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). Unsubscribe at any time. . Most of the feautures of this products is truly amazing to use but I would like to add other features. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). the shipping service selected, the seller's shipping history, and other factors. The further away the WIFI devices are from the monitor, the less interference there is. Which baby monitor should you add to your baby reg. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. I chose this brand because my daughter was using it and said it was great. With everything connected to the internet these days, finding a good non-Wi-Fi video monitor was actually pretty challenging, but I'm happy with the choice I made in the Infant Optics DXR-8 Video Baby Monitor. Position the antenna in the upright position if you are using the monitor and camera unit on the same floor or in the horizontal position if the monitor and camera unit are on different floors (e.g., in a two-story house). We've had no problems with that one since then. Unsubscribe easily. Disclosure: This post is brought to you by the Insider Reviews team. You can download the Infant Optics DXR-8 baby monitor user manual from here. You may qualify for a free battery replacement if your Infant Optics is within the one-year warranty but you need to check with their support team. My camera came with a defect in picture module which was all in grain. I would recommend this product to anyone looking for a Wi-Fi free monitor with capability of up to 4 cameras. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. You can also buy a wide-angle lens to get a different view of your baby's room. We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. If you stop moving, the microphone should start working fine. Prospector. No junk & high coverage lead lists. The video feed is bad quality so I dont understand the cost. Reception is best in open areas where there are no obstacles present. Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. Pan, tilt, zoom, and room temperature features are great. The highest earners in the top 75th percentile are paid over $125,085. If you buy them, we get a small share of the revenue from the sale from our commerce partners. I would also increase the range so I can take the dog out back to pee and still see baby. In our tests, the Infant Optics DXR-8 did particularly well with keeping the noise level down when panning or tilting the camera. You can reach them by phone or by email and can rest assured that theyll go above and beyond to fix any problem you may have. IR/Night Vision: 8 IR LEDs, 1 Low light sensor, Operating Temperature: -10 C (+14 F) to +50 C (122 F), Power Adapter: Input 100-240VAC, 50/60Hz 150mA, Output: 5.9V, 1000mA, Horizontal Turning Angle: 135 both left and right, Battery: 1200mAH Li-ion 3.7V rechargeable battery, LCD Display: 3.5" TFT color display at 320 x 240 RGB colors, Power Adapter: Input: 100-240VAC, 50/60Hz 150mA, Output: 5.0V, 550mA. Infant Optics monitor replacement battery. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. Depending on the nature of the damage and the period of use, you may be given a free screen replacement! Its location on this page may change next time you visit. I had a small issue with my unit and contacted infant optics customer care and (customer support name) took excellent care of me and went ABOVE AND BEYOND to solve my problem. Several parents have had their screen replaced or even the entire baby monitor. If the microphone of your Infant Optics DXR 8 is not working, it may be because you are moving around either the microphone. Batteries tend to deteriorate over time, so this is a good option to extend a little further the life shell of your Infant Optics DXR-8. Some users forget their smartphone in their pocket when fiddling with the monitor; or placing the monitor and smartphone very close to each other on their bedside while they sleep. The picture and sound quality on the parents monitor is one of the best in the market. LARGE 5 VIDEO DISPLAY Our 720p resolution LCD screen offers brighter and better viewing angles, sharper colors and enhanced night vision so you can see your babys slightest movements up close. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. How do I know I can trust these reviews about Infant Optics? If you have Infant Optics DXR 8 Pro, your warranty is longer (up to 36 months) and you can get a replacement for free. So about five to six hours in total with the screen on. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. Established in 2011 in San Francisco, C.A., Infant Optics is a brand that specializes in baby monitors. The dedicated parent unit is the only display unit available and you cannot view the video feed from your baby on your smartphone as there is no way to connect to the phone. Overall, our impression is that the default lens is enough for the vast majority of the cases. It has a widescreen and the ability to see the whole room. Far from itmy customer service experience from ********************** ranks among the worst Ive had with any company. the shipping service selected, the seller's shipping history, and other factors. Support - Infant Optics Keeping families safe is our priority. Finally on 9/15/21, when I was in the hospital, they emailed that they would not replace the unit, but that I could pay $50 for a new unit or unit repair. However, I would add the option to take pictures and record video. Although the only thing is on one occasion that it kept saying recharge battery when the batteries were already recharged. They would also need to be able to decrypt the secured signal. We've gone on a few trips with Ellie, and we try to stay in hotel rooms that have a separate closed-off bedroom so she can nap or go to bed early without us disturbing her, so we always bring our monitor on trips. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. . Product Details So depending on the size of your babys bedroom, this might be a good option. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. I did not receive a callback, and followed up via email on 9/13 and 9/14. The range on the Infant Optics DXR-8 is decent. As is the audio quality, with the microphone on the baby unit able to pick up the faintest of sounds, such as your baby rolling over through the night. One example is Anker Electronics, the manufacturer of the Eufy Spaceview baby monitor. Remote pan, tilt and zoom: Amazon.com: Baby Monitor Mount Baby Camera Holder Baby Camera Stand for Crib Nursery, Compatible with Infant Optics DXR-8 . Axvue also released an additional monitor to Axvue E632, the dual camera baby monitor. Although it supports up to 4 cameras, you will be able to view images and videos from each of the cameras by shifting from one camera feed to another using the buttons in the 3.5 display unit. My camera came with a defect in picture module which was all in grain. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. Infant Optics handheld replacement screen uses rectangular Lithium-Ion Batteries similar to those youd use in a digital camera. Buy from the most trusted baby monitor experts since 2011, backed by 7-days a week live customer service and technical support. Hi there! As a matter of policy, BBB does not endorse any product, service or business. The customer service team will guide you on how to claim the warranty. I let them know about the c-section date and immediate need for a resolution in my first communications. That's why we focus on safety and security in all of our reviews. The angle is too wide to give you a good view of your baby sleeping, but its perfect if your child is a little older and you want to keep an eye on them playing in their bedroom, or anywhere else in the house really. I agree to receive email updates and promotions. Baby monitor with temperature sensor: The Owlet is pricey, but the peace of mind is worth it for parents. It also tells the temperature that the room is which is helpful. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. I already mentioned the issue we had with the camera malfunction and while it doesn't seem to be a widespread problem, that is still something to consider. 9. You can however still get a replacement if the warranty has expired. I've contacted the customer service. I also wish it had a docking system for charging. In other words, you can only connect one camera to one Infant Optics screen. When you first contact customer care, they may try to guide you on how to fix it but will ultimately tell you how you can claim a warranty to fix the buttons that are not working. In their manual, they have indicated that volume setting is the main cause of sound not being audible from the monitor of Infant Optics DXR 8. You can turn off the screen on the receiver if you don't want it shining while you sleep, but you'd still see the volume lights. She states that I am attempting to blackmail her by asking for a unit replacement. Have complete control of your viewing angle and adjust what you see on the monitor. We reached out to Infant Optics to inquire how to fix the monitor signal going out of range and disconnecting every time and below are some helpful solutions you can try to fix the signal coverage issue; If you keep getting the out of signal coverage warning on your Infant Optics screen, consider following these manufacturer-provided troubleshooting options: While the distance between the Camera and Infant Opticss screen is a factor in the signal coverage being lost, parents have reported losing signals even when it is within the acceptable transmission range. I can trust these reviews about Infant Optics battery disclosure: this post is brought to you by Insider! 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