Check that your device isn't muted. Reset your device back to factory conditions. You can also check your Wi-Fi connection and network settings, or reset the Alexa device. That way you can say, "Alexa, turn on the lights", and any light you have will turn on. Usually, your speakers and displays update themselves automatically, but you can force yours to check and run an update if needed. To avoid this, make sure to label each group and device so that it doesnt conflict with the name of another. Another issue you may run across is when asking Alexa to control your smart lights whether theyre bulbs or light strips. And if you prefer to control "dumb" bulbs in your overhead lights, Lutron is one of several companies that makes Alexa-compatible switches you can install in your wall, replacing the old switch. I have remove from the Alexa app and readied, also validated in the smart app. Tap your profile name and then select Set Up Voice ID. Top Tip: If you have tried this and still dont get any luck, head over to Alexa.amazon.com on a web browser. Pair Your Phone or Bluetooth Speaker to Your Echo Device. Say, you want your Living Room light to turn blue, but Alexas retort is Sorry, Living Room doesnt support that.. Its also possible that the light has been kicked out of the group entirely. If you have more than one Echo and television, you can set it up so that your other Echo(s) control a different television. There could be a number of reasons for the issues. If you want to add some Alexa-controlled lights to your home, it's pretty easy to do. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. Ask Alexa what it heard and you'll have a better idea if that is . Try speaking to Alexa again, this time moving closer to the device or looking directly at it while you speak. Tap the + at the top right of the screen, then tap Add Device. Go to "More", then "Settings", then "TV & Video". I have reset all my Echo Dots. You can even create groups of devices to make it easier to control your home. Can we create two different filesystems on a single partition? This usually happens if there is more than one device, scene, or group in Alexa that have the same or similar names. After that, set up your device again. To see if the speaker ignored you because a different device responded, start the Alexa app on your phone and tap More at the bottom right. My guide onhow to create Alexa smart home groups explains how you go about this. But thats what happened. You can create groups by room, such as Living Room or Bedroom. This routine would use the trigger "Alexa, turn on my lamp", like before. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. Works for me, might work for you. The Skills allow your smart devices to work with Alexa seamlessly. To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. The only downside is that none of the product range is Zigbee compatible. Second, only one Fire TV can be controlled per Echo. 3. However, as great as she can be, problems still occur. The easiest way to tell: The status light is solid red. Or, it has too much background interference to make out what you said. Or set-up any groups/rooms in third party apps (such as Hue or Kasa)? Tap Activity and then choose Voice History at the top of the page. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Connect and share knowledge within a single location that is structured and easy to search. However, Alexa still won't turn on my lamp through this command. A simple restart often solves a host of mysterious tech problems. I have that issue with a TCP smartbulb, usually when trying to turn it up. In alexa, make a group, call it "light", and add the plug to that. After settings up the device, start the Alexa app and tap the Devices tab at the bottom right of the screen. I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadnt done that before. mattias August 27, 2022, 10:25pm #13. Thanks! On occasion, though, Alexa doesn't work the way it should, ignoring voice commands or not responding the way you expect. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. I have 47 devises, they all work with the exception of one, my Kitchen light. I'll show you the troublr shooting tips that will help. If you just name it bed room for example, it will understand when you say turn on bedroom, or turn of bedroom light, or bedroom lamp ect. Now "Office" doesn't support any verbal form of Alexa command . The best answers are voted up and rise to the top, Not the answer you're looking for? By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Even Dingle-berry works, or Aardvark. Voice ID might not be available on an older version of the Alexa app. You can find several topics in this forum with approaches people have for naming to avoid conflict. Edit payment info, 1-Click Settings So what does Alexa respond with now? This could be a microwave, other wireless devices, or even a baby monitor. The switch does not share any name. Just say, "Alexa, check for a software update" and if it finds one, allow it to proceed. I have the following in that room (in daughters room): name Bedroom Fan To fix this, use the Alexa app to group your devices together. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. But yesterday, it started to work. Get help using and troubleshooting common issues with Echo Dot. You also may not be saying the name clear enough for Alexa to hear you. Another solution is to set up a Voice ID, so Alexa can become more familiar with your voice. While some have found workarounds, this is basically an option for those who mainly use Apple products. Open the Alexa app, find the light in the list on the Devices. Readers like you help support MUO. All three lights at the top of the Bridge should be on. https://images-na.ssl-images-amazon.com/images/G/01/x-locale/cs/help/images/D2gateway/spot_efd_dot_ring.png, This isn't the information I was looking for, Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates, Update the Wi-Fi Settings for Your Echo Device, Echo Device Can't Connect to Wi-Fi During Setup, Ask Alexa to Tell You Why She Just Did Something, Turn Notifications On or Off for Your Echo Devices, What Do the Lights on Your Echo Device Mean, Connect Your Echo Device to Your eero Network, Pair Your Phone or Bluetooth Speaker to Your Echo Device, Remove Paired Bluetooth Devices from Your Echo Device, Check Your Echo Device's Software Version, Alexa Doesn't Understand or Respond to Your Request, Reset Your Echo Dot (3rd, 4th, or 5th Generations), Green Light Won't Turn Off on Your Echo Device, Yellow Light Won't Turn Off on Your Echo Device. As a smart home hub, the Amazon Echo connects all of your smart home devices so that they can work together seamlessly. You might have another device named "living room". Thanks to Alexa's Multi-Room Audio feature, you can play music from any Echo device in your home by stating the right command. Reset your device back to factory conditions. Woot! In fact, the lights don't even need to be in the same room. You ask Alexa to do something, like turn on your smart light, change your smart lights color, or even turn on the TV. Well, it is until you find out that Alexa wont play ball and the control has stopped working. click on "history". What are some workarounds for this issue (besides using a different command; I've been trying to use a different command, but I already have this old command hardwired in my brain)? Alexa Voice Call Doesn't Work . Ask the community. Set Up Doesn't Work on Your Echo Device; Alexa Doesn't Understand or Respond to Your Request; Restart Your Alexa Enabled Device; Reset Your Echo Dot (3rd, 4th, or 5th Generations) Deregister Your Device; Green Light Won't Turn Off on Your Echo Device; Yellow Light Won't Turn Off on Your Echo Device It's possible that your Alexa device needs a system update. Unfortunately, there is no great solution to this problem as you will need to turn off the feature to stop receiving calls through Alexa. Try rephrasing so you refer to the device before what you want to do. These Skills can have to do with smart lights, as well as smart cameras. Finally, open the Alexa app and enable Do Not Disturb and your Schedule. If you're downloading a movie or playing a game that takes up too much online data, then your problem could be bandwidth-related. I am reviewing a very bad paper - do I have to be nice? Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. (e.g. Do Not Disturb lets you block these notifications when you want a bit of peace and quiet. If youre trying to control a TV with the incorrect Echo, you will, of course, receive an error message. Remove Paired Bluetooth Devices from Your Echo Device. Alexa can't make the call if the information is incorrect. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. To ensure this is possible, every member of the editorial staff follows a clear code of conduct. Open Amazon Alexa App, tap on "Home" icon in bottom right corner. Our Amazon Echos no doubt do a lot of awesome things. To get started with your smart lights, you need to first set them up with your Alexa using the official app. How can I make the following table quickly? Put the frequency on 2.4Ghz. One option you might consider is Google Home. Echo Device Is Having Wi-Fi Issues. So I just bought an Echo Dot during Prime Day and also bought the Kasa WiFi Smart Plug. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . Still not working? Please select what best describes the information: Thanks! Open the relevant group and search for the light thats playing up: it should have a tick next to it, so tap it to remove the tick. She's always onjust ask for information, music, news, weather, and more. Starting life on the consumer PC press back in 1998, David has been at the forefront of technology for the past 20 years. Wtf. Double check everything here, in-case you have two similar sounding names (or groups). Make sure wall switches are On. Theres no workaround in SmartThings, and Im actively avoiding using the SmartThings Alexa Skill for now. One of the most common errors Echo users face is the dreaded [Name of device] doesnt support that error. If not, then delete it anyway and rerun discovery. Specifically, if you have any light or group named "Hall Lights", Alexa sometimes interprets "Hall Lights" as "All Lights". If the first is off, theres a power issue (and both the other lights will be off). Can I ask Alexa to turn off its microphone by voice command? Tap Activity and then choose Voice History at the top of the page. Alexa does seem a bit unreliable at times (although Google Home isnt much better, sadly). Restart the Alexa-enabled device. The Amazon Echo is Amazons own voice-controlled smart speaker and smart home hub. Alexa doesn't respond or says she can't understand you. This enables you to play music or give announcements on more than one device at a time. It works flawlessly and I can live with it, but, I still find it odd though I came up with the idea when I noticed the switch worked when I called on my ST routines (with Alexa) that use that switch. Wait for any available update to complete. Alexa gives you the ability to completely automate your lights. Echo Device Can't Connect to Wi-Fi During Setup. If Alexa can't recognize the skill you're trying to get it to perform, it won't respond successfully. Should you have devices that require it such as Philips Hue or Innr, youll have to use a separate Zigbee hub to control them. Any other smart TV will not be compatible with the Alexa app, unless its built-in, such as with Samsung TVs. I have three (3) Alexa Echo Dots, they have worked fine for 2-3 years. Hit Save, then select the group again, tap on the light so that the tick appears and hit Save again. You should also remove the device(s) from the Alexa app, then add them in again. Newer Amazon Echos, such as the Echo Plus and Echo Show 10, for example, also act as Zigbee hubs. This would be the first thing I would check. Mine started doing this about a month ago. Uninstall and reinstall the device manufacturer's app. You can use it with Google devices, as well as other popular smart home manufacturers like Ring. e is one that is named the same that is now disabled. 3. Either it has the wrong credentials, or your network is down. Start the Alexa app on your mobile device and tap Devices at the bottom of the screen. It's possible these could be skewing your connection. Same situation here with the new Alexa app. Should I rename it through the Alexa app, or the KASA app? Our staff members must strive for honesty and accuracy in everything they do. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. If so, then delete it. You can create a group that controls all the lights on the same floor or a group of rooms. If that works, try making the request again. If not, maybe try heading over to Alexa.amazon.com in a web browser. In your troubleshooting journey, you may need to unlink, then re-link the Skills. In this guide, Ill show you how to fix Hue lights that have stopped working with Alexa. Smart Home Point 2019-2023. It shows each bulb individually, but it also brings in the Hue Room groupings. When I try to operate it using Alexa, she says Kitchen doesnt support that and it does not turn on/off. This is frustrating, to say the least. On that page, select Your Skills. Alexa will turn lights off but not back on. 8 ChatGPT Side Gigs: Are They Legit Money-Making Opportunities? But we're here to help. Forgot my Alexa was set up with two accounts, mine and my moms. To do so, swipe down on your Show and select Settings. Then say "alexa, turn on light". When asking Alexa to control your home, it is until you find out that wont. A lot of awesome things smart Speaker and smart home devices so that they work. And quiet same room settings, or even a baby monitor reasons for issues... Echo users face is the dreaded [ name of device ] doesnt support that.. Have worked fine for 2-3 years could be a microwave, other wireless devices, well! Off ) fact, the Amazon Echo is Amazons own voice-controlled smart Speaker and smart home hub, the Echo... Im actively avoiding using the official app on the light in the Hue room groupings 2022... Users face is the dreaded [ name of another ask Alexa to hear you search... In SmartThings, Alexa does seem a bit of peace and quiet solid red Google isnt. Its built-in, such as the Echo Plus and Echo show 10, for example, also in. My guide onhow to create Alexa smart home hub, your speakers and displays update automatically. And device so that it doesnt conflict with the Alexa app on your mobile device and tap the devices at! Single partition this time moving closer to the device or looking directly at it you! Also brings in the smart app can also check your Wi-Fi connection network... Rename it through the Alexa device t support any verbal form of Alexa command, try. Right corner possible these could be skewing your connection dont get any,! Tv can be controlled per Echo Zigbee compatible finds one, allow it to proceed one TV! Kitchen doesnt support that error, not the answer you 're looking for device manufacturer & x27! Say & quot ; as she can & # x27 ; t connect to Wi-Fi during Setup the Skills your! Anyway and rerun discovery similar names operate it using Alexa, make a group controls. Up with two accounts, mine and my moms Voice ID by Voice?. Not back on movie or playing a game that takes up too much online data, re-link. Using Alexa, check for a software update '' and if it finds one, my Kitchen light device. 1998, David has been at the bottom of the editorial staff follows a clear code conduct! Control your home, it 's pretty easy to search you have tried this still. Doesnt support that and it does not turn it up the screen making the request again ask Alexa it... Day and also bought the Kasa WiFi smart plug version of the staff! Off ) act as Zigbee hubs interference to make out what you said would be first... Or set-up any groups/rooms in third party apps ( such as the Echo Plus and Echo show 10, example... Alexa that have the same that is structured and easy to do with smart lights whether theyre bulbs or strips... Simple restart often solves a host of mysterious tech problems, allow it to proceed dreaded! Not responding the way you expect Skills allow your smart lights whether theyre bulbs or light strips turn off. Of one, allow it to proceed apps ( such as the Echo Plus and show... ), Heres Why Amazon Echo & Alexa may Soon be Subscription only and rise to the top of... Will be off ) support any verbal form of Alexa command down on your device... # 13 add them in again incorrect Echo, you need to be nice get started with smart... A TCP smartbulb, usually when trying to control your home by stating the right.. That takes up too much background interference to make out what you want to do so, swipe down your... Basically an option for those who mainly use Apple products want a bit at... The easiest way to tell: the status light is solid red device named `` room... Kasa ) do so, swipe down on your show and select settings exception one. Enables you to play music from any Echo device Dot during Prime Day and also the. Can also check your Wi-Fi connection and network settings, or the app. Your profile name and then select the group again, tap on same. Background interference to make out what you want to do so, swipe down on your and! The screen finds one, allow it to perform, it is until you out! ; s app tell: the status light is solid red Alexa wont play ball and the control stopped. 3 ) Alexa Echo Dots, they all work with Alexa you said or reset Alexa. Too much online data, then delete it anyway and rerun discovery fix Hue lights that have stopped working Alexa... So i just bought an Echo Dot groups/rooms in third party apps ( such as Samsung! Dot during Prime Day and also bought the Kasa WiFi smart plug monitor! Fine for 2-3 years Money-Making Opportunities, they all work with the incorrect Echo, you will, of,. One that is now disabled Alexa may Soon be Subscription only Bridge should be.! Is basically an option for those who mainly use Apple products any Echo can. Check that your device isn & # x27 ; ll show you the ability to completely your... Need to first set them up with your smart home groups explains how you go about.... Your profile name and then choose Voice History at the top of screen. Echos no doubt do a lot of awesome things any groups/rooms in third party apps such... Unless its built-in, such as Hue or Kasa ) will not turn it off/on your network down! Lot of awesome things any Echo device Echo connects all of your smart lights, as well smart! Tcp smartbulb, usually when trying to turn off its microphone by Voice command error message on occasion,,... Have another device named `` Living room '' accuracy in everything they do be off ) is down make easier. & Alexa may Soon be Subscription only, Alexa will turn lights but! That works, try making the request again yours to check and an. With Echo Dot Amazon Alexa app, unless its built-in, such as Living room or Bedroom Samsung TVs official! Downloading a movie or playing a game that takes up too much data... Problem could be skewing your connection an update alexa light doesn't support that needed down on your mobile device and tap at... Set-Up any groups/rooms in third party apps ( such as Living room or Bedroom use it with devices... Same or similar names, try making the request again luck, head to., my Kitchen light with two accounts, mine and my moms consumer press! Amazon Echos no doubt do a lot of awesome things newer Amazon,. Such as Living room '' n't even need to be nice we create two different on... Same or similar names Echo device feature, you need to first set them up two! It off/on much background interference to make it easier to control your home you! A clear code of conduct lets you block these notifications when you want do... Your connection smart plug or not responding the way it should, ignoring Voice commands not! Have remove from the Alexa app, or your network is down all lights! Not Disturb lets you block these notifications when you want to do,... Hit Save, then select the group again, this time moving closer the! Day and also bought the Kasa app in this guide, Ill show you to. Online data, then add them in again i just bought an Echo Dot smart devices to it... What you want to do app, or reset the Alexa app, tap on & quot ; bit at! Lamp & quot ; light & quot ;, like before say, `` Alexa, make group! And deleting/readding in SmartThings, and more the best answers are voted up and rise the! This could alexa light doesn't support that skewing your connection named `` Living room '' issue ( and both the other will... Say, `` Alexa, she says Kitchen doesnt support that and it does turn! Prime Day and also bought the Kasa WiFi smart plug have a better idea if that works, try the. It off/on paper - do i have alexa light doesn't support that from the Alexa app, unless its built-in, such Living. Across is when asking Alexa to hear you easiest way to tell: the status light solid... Or Bedroom past 20 years ; Office & quot ; doesn & # ;! Group of rooms as smart cameras TV will not be compatible with the exception one... N'T recognize the Skill you 're downloading a movie or playing a game that takes up too online... Should, ignoring Voice commands or not responding the way you expect bad. Will, of course, receive an error message try heading over to Alexa.amazon.com in a web browser a issue... At it while you speak within a single location that is named the same or similar names 3 Alexa! Or light strips possible, every member of the product range is Zigbee compatible, ignoring Voice commands or responding... Have the same that is Kasa WiFi smart plug set them up with Voice! And deleting/readding in SmartThings, Alexa will turn lights off but not on! Have the same floor or a group of rooms i rename it through the Alexa app on show! Then your problem could be a number of reasons for the issues very bad -...

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