Do you think my IP address was included in the stuff they deleted because that is what I'm most worried about? Making such a request does not require you to create an account with us, and we will only use the information you provide in a request to verify your identity. You can't deactivate you chegg subject matter expert account. g. Referral Features. In addition, these third parties may set their own cookies and collect information about your use of the Services, including your IP address or other device identifiers, and which areas of our Services you visit. You may opt-out by replying STOP to any of these text messages. First let's establish that Chegg definitely will help out in official investigations, as stated in their Honor Code. After visiting your account, make sure to click on "orders." This will open all the history of your transactions. Chegg will provide you choice prior to sharing your personal information with third parties for their direct marketing purposes. However, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. You may opt out of this processing by using the DO NOT SELL MY INFO footer at the bottom of this webpage. Nevada S.B. You may also want to visit optout.aboutads.info which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies. You may be required to take reasonable steps as we determine from time to time to verify your identity and/or the authenticity of your request. The information we collect is subject to this Privacy Policy. In order to have us provide specific pieces of information, we will require a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request. You may also make a request on behalf of your minor child. We urge you to take steps to keep your personal information (including your account password) safe, including logging out of your account after use, and not re-using the same or similar passwords on different services. Deleting such accounts erases your information in company databases, thus increasing your security online. Providing such information is voluntary, but if you do provide such information, we and/or our service provider may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints. Your Choices About the Information We Collect. Except as noted differently within our Services, we retain your personal information while you have an account with us, or while you are using our Services or continuing to visit us. This includes your name, address, email address, and phone number. . Name: [Your name] Email associated with the account: [Your email address] Best, [Your name] I received an email from Chegg about my data deletion request under the subject of "On Behalf of Chegg" saying it needs your attention. Category of Personal Information Collected: Any categories of Personal Information described in subdivision (v) of Section 1798.140 (such as name, address, or telephone number). In addition, you may have additional privacy rights under the law of your country of residence such as the rights to access, correct, delete, or object to further processing of your Personal Data. d. Overall, the process of my data deletion request took more than 30 days to get a confirmation from Chegg. This creates a link between your browser and information in those other databases, allowing advertisers to serve you more relevant ads. *Chegg engages in online advertising practices (and certain analytics or similar activities) that may be considered targeted advertising under the VCDPA. Pursuant to the VCDPA, if, for any reason, you would like to appeal our decision relating to your request, you have the right to submit an appeal and can do so by emailing us at privacy@chegg.com or following the instructions contained in the communication of our initial decision relating to your request. View my account 2. The letter should be dated, signed and please include URLs or any other information that is relevant to the investigation. When you disclose any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. Display the browser's settings. Pursuant to the CPRA, we will not require you to verify your identity, beyond asking for the information necessary to complete your request, when you exercise your Right to Opt-Out of Sharing, Right to Opt-Out of Sale, or Right to Limit the Use and Disclosure of Sensitive Personal Information. We may offer sweepstakes, contests, or other promotions (any of which, a Promotion) that may require registration. This includes race and gender identity. To Close Your Chegg Account. Show transcribed image text Expert Answer 91% (45 ratings) The only time we are able to remove a question is if View the full answer Transcribed image text: If your school does all that, according to a post found on r/Professors by u/mountainrunner (their post here, I'm just pasting it here for convenience), what they get is, The date and time the question was uploaded, The date and time an "expert" answered the question, The username and email address of the student who uploaded the problem, The name of the student who uploaded the problem, if they put a name on their account (one of mine did not, though I did manage to figure out who it was), The institution that the student's account said they attended. The real name on the CC would be the finisher but I am not sure if chegg is allowed to release that info. I also talked to the live chat student advocate the next day that all personal information and account usage data like cookies are gone after I asked them that my email can't be used to log in. When you use our Services, we, our third-party service providers, and our business partners may automatically collect certain information (Usage Information). to respond to subpoenas, court orders or legal processes, or to establish or exercise our legal rights or defend against legal claims; iii. User Content and profile information may also be available to other registered users of the Services and other visitors to the Services, such as if you post a public comment. Text Messages. We do not control the actions of third parties and you post content and share your information at your own risk. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. Any data that is associated with . 220. Please note that opting out through these mechanisms does not opt you out of being served all advertising, and that you will continue to receive generic ads while online. What do you guys think they keep? If you do not opt-in or if you choose to opt-out at the time Chegg offers that choice, we will not share your personal information with that third party for its direct marketing purposes. California customers may request further information about our compliance with this law by e-mailing privacy@chegg.com or writing to us at Chegg, Inc., Attn: Privacy Team, 3990 Freedom Circle, Santa Clara, California 95054. We may also provide notice to you in other ways, such as through contact information you have provided. TomNVIDIA June 28, 2020, 10:13pm 6. Log in to your email account that you registered with the chegg website or application. When you participate in our chat with Chegg Support sessions, we can record and use your communications and the information you provide in order to assist you during the chat session and to improve the Services. to improve the Services, which may include tracking traffic, usage, trends and navigation patterns related to your activities on the Services and combining third-party data with your information; d. To facilitate your job search via our Services and prepare related governmental and internal statistical reports; e. For administrative, legal, and internal purposes, including to: i. communicate with you about the services, content, features or products you use or request, including to provide you with information concerning changes to our Services which may affect your account and/or your use of our Services, or in our discretion, changes to our policies; ii. to the university? Either way, what you should do concretely is change your email, delete your account through phone or the CheggHelp twitter, ask them to delete your data, and send the data deletion request to be extra sure (beware long delay times since everyone seems to be scrambling to get accounts closed and data deleted). Change the name, email, and payment name on your Chegg profile to fake information that won't identify you. We encourage you to review the privacy policies of third parties that control platforms you post to or that connect to the Services and set your privacy preferences directly with them. You may be able to opt-in to receiving marketing text messages from one or more of our Services. I am assuming that this is illegal, but I just thought I would ask. The card info as well will be gone. Compose an email with the email address as [email protected]. B. However, depending on your location, you may have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information violates applicable law. In addition, the Digital Advertising Alliance offers tools for California consumers to send requests under the CCPA and CPRA to opt out of the sale of personal information by some or all of the participating companies. The Personal Information we collect about you will depend upon how you use the Services or otherwise interact with us. Specifically, we use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the use of the Services and report on activities and trends. All you need to do is ask them to shut your account and also send them your name as well as email address. Chegg- delete account and data I am university student and I have a chegg account. Effective Date: This privacy policy (the Privacy Policy) is effective and was last updated as of January 01, 2023. If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices, please send an email to: privacy@chegg.com. g. Sweepstakes, Contests and Promotions. They can definitely figure out who you are through your credit card and let your school know. However, I have not used chegg for an online quiz or midterm/final. 15 days had gone. My data deletion request for Chegg was just completed yesterday (It took about 3 days to complete). We would appreciate the opportunity to address your questions, comments and concerns directly via the contact information above. We will take reasonable steps to verify your identity based upon the information you provide and the type of request you are making. 11. 220 provides consumers with the ability to opt out of the sale of their personal information. i can copy and paste what they said when i actually wrote the honor code team: Is it possible that Chegg can obtain and give credit card name/information out to a professor during an honor code investigation? To obtain a copy of the Personal Data previously provided by you to us and, to the extent feasible, in a readily usable format to allow data portability (Right to Obtain). Once we have such a letter, we will promptly provide the information. Some of these parties may collect personal information over time when you visit the Services or other online websites and services. We may use this type of information to: C. Category of Personal Information Collected: Protected classification characteristics (such as race, age and gender), Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports, Comply with the law and protect the safety, rights, property, or security of Chegg, the Services, consumers, and the general public, Third parties whose features are integrated with the Services, such as social media companies, Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders). California residents have the right to request from companies conducting business in California certain information relating to third parties to which the company has disclosed certain categories of personal information during the preceding year for the third parties direct marketing purposes. The email address you will need to use is closemyaccount@chegg.com. Finalize the decision with Save or Done. By accessing or using the Services, you agree to the Privacy Policy associated with your country, state, or region, as well as the Terms of Use. i. In this case, we want our data deleted from the site, so select Data Deletion Request. Doing so may allow us to collect (or the third party to share) information about you, including personal information, and the third party may allow us to re-post content that is related to us on our own services. To delete your account on Chegg.com, you will need to compose an email to the company's customer service department. Chegg does not sell Personal Information for monetary compensation. If you send a communication using such functionality, the information you provide about the recipient (e.g., name and e-mail address) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person. So my account is already deleted and the advocate said that he is not even sure why I didn't get an email. Terms (including defined capitalized terms) used in this California Privacy Notice have the same meanings given in the CCPA and CPRA and the associated regulations, unless otherwise defined. c. Third Party Offers/Bundled Products. Hi, I used a Chegg account w/ my personal e-mail, a different school, a personal email, but with my real name. Cookie-Based Opt-Outs for Do Not Sell My Personal Information or Share for Cross Contextual Behavioral Advertising. If Chegg detects plagiarism, it will help you cite the source properly or remove it If Chegg detects plagiarism, it will help you cite the source properly or remove it. That's why we've been working hard at a better student experience. First I was told that closing my account completely, ie deleting it so that I can't log in again as opposed to just closing the Chegg study plan, would delete all the associated information; I did just that, then a reddit post suggested otherwise so I called back to check. Justify your answer. If you use such Services, you agree to abide by the Honor Code applicable to your country as part of your use of the Services. The key part of this I'm missing is whether or not Chegg will send the email that asked the question, or the email you currently have on file; if anyone happens to know, please leave a comment. We do not sell your personal information as defined in S.B. Chegg generally processes such requests within 48 hours. Account usage will not be available. Right to Limit the Use and Disclosure of Sensitive Personal Information. Data Deletion Request . *Chegg does not engage in profiling as defined by the VCDPA and therefore does not offer this opt out right. Portability Request . Their Privacy Policy, however, says the following: Updating Your Account Information. We set forth above the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared. , we want our data deleted from the site, so select data deletion request took more than 30 to. To this Privacy Policy, however, says the following: Updating your account information appreciate the opportunity to your... Such as through contact information above as through contact information you have provided by the VCDPA registration... You more relevant ads in other ways, such as through contact information above may be considered targeted under... I did n't get an email with the chegg website or application provides consumers with the ability to opt of. Not sell my INFO footer at the bottom of this processing by using do! 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