I'm so excited!!! Got it on schedule, confirmed going to have someone meet them at the house since we were working. Love my new couch! I began to examine the right side armrest and could feel through the sofa that there was a huge part of the frame missing and that explained the creaking noise..there is a huge defect, there is no adequate support on the right side, and the right armrest is completely hollow on the side (since it's hollow the material can be pressed in completely to the side of the couch). It is impossible to talk with any rep, local or national on the phone. The following best furniture brands have been creating stylish and timeless luxury furniture pieces for decades, making them excellent contenders for furnishing your new living space. Answe I get is well let you know when we can deliver. We bought a bed on June 1, and Evelyn, sold us a bed and made all kinds of promises for our new guest room. I have still not heard back. Tried Getting On And Chatting With The Internet Agent.I Had Bout 4-5K Worth Of Funiture.They Did Not Recognize The Sales Orders, No Account By Phone Number, Etc. Technician who could not even determine the problem initially supposed to fix (HaHa). Theres even an entire section dedicated to storage furniture, like custom closets, ottomans, shelving, and armoires. MS. NORMA THANK YOU AGAIN AND AGAIN! As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. So they told us our delivery would arrive on August 17 2019. We're not talking small items either. Most disorganized company I've ever bought from. We bought our chair and a half from Ashley Furniture last November. Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. This completely personalized design service is tailored to fit your unique style and budget. Now I find out that since the chair that I thought was leather is peeling that it's not covered. Long story short, i was lied to by 12 different people and ended up finding a company to pick up the couch for me. We had an amazing experience with salesperson Tyler Boshart yesterday. While some products use sturdy materials like solid wood, others use engineered materials like particle board, which may be less sturdy. When it became clear that I wasn't ready to make that purchase, they started working with other people, and I became invisible. That's ok, since we purchased damage protection when we got the couch so I called the store and spoke to some lady after about ten minutes on the phone looking up the order and figuring out the replacement parts, she told me she would have to call me back for some reason (tbh she sounded like she didn't know how to place the order) I never got a call back decided we would stop in and deal with in in person next time we were in the area A few weeks later I went into the store. Ashley Furniture pieces are made with engineered wood, a product that contains cellulose fibers and synthetic resin. to $500. Don't shop here. Well Ashley of course told me this would void my warranty. Did not receive a call back, called again. Hopefully in about 2 weeks it will be. This really infuriates me because we were told the items we ordered were IN STOCK. I also purchased a sofa and love seat & those cushions crushed in under 2 years. When no one else followed through with their duties to satisfy a deliriously frustrated customer, including her supervisor Sharon **, she was there. Worst customer service experience I've ever had. Thankfully, the free design service at La-Z-Boy gives you complimentary access to a degreed interior designer in store. The clerk on the phone seemed helpful but and told me the order was cancelled. They gave us the number to the warehouse and an email address. Since this order was already wrong why was it not flagged, and the mattress opened up at the warehouse before the delivery? I have been looking in Marlo, Raymour and Flannigan, and other furniture stores. Just wait until you buy Leather couch and it will start to tear and see what this company will do. You'll have a fantastic sales experience. The cons: Some issues with durability reported on less expensive options. I called immediately to let customer service know. The cons: Some issues with durability reported by customers. Manager said it sounds to her like it's Wear and Tear and they do not cover wear and tear and that is a defect to be expected. If I could give this "legit" business a 0 star I would. Ashley Furniture. I also want to mention, the sales associate at Slumberland had suggested we purchase an encasement for the mattresses in order to protect it from sweat, spills, dust mites, accidents, etc. Both warranties cover different aspects of your furniture for varying amounts of time. The day it was delivered, we found it to be VERY uncomfortable to both sit and recline in it. Ive never heard of such a thing! They do not seem concerned with the issue and they do not answer their phones. I TRIED FOR A WEEK AND A HALF AND THE ONLY ANSWER I GOT WAS I GUESS A REGIONAL OFFICE. When I asked why, miraculously the call dropped. The other 3 were to be delivered by their own delivery service. Overall he left a sour impression with us. With manufacturers in both the US and China, Ashley products have a wide variety of price points and design options to fit budget-conscious shoppers.In terms of customer sentiment and experiences, shoppers report mixed interactions and perceived quality, especially when it comes to buying in-store. Price Range: $$ to $$$ What To Buy: Hooker Rubberwood Sideboard$1,079.99 and Hooker 3-Drawer Writing Desk$1,649. We still are missing half the bedroom set, some decor, half the chairs for the tables and our living room couches and all the fixings for the living room which was supposed to be delivered today 1/18/20. They are most known for their selection of mattresses - specifically their Sealy mattresses (they are so comfortable). I would like to share my buying experience with future customers of Ashley Furniture. Maybe the worst sales experience of my life. I am in shock at the way this store does business! Ours was given to someone else. Worse experience from beginning to end this company promises so much and delivers no-no nothing. Not happy. The company made us pay immediately the entire amount for the furniture saying it would be ready the next month when we moved. Update: our items were delivered today, the delivery men were very nice. 2022-2023 Slumber Search $1,000 Scholarship, My family and I were in need of a new sectional, Whoa - so I stopped into this furniture store in search of a couch, Please wait 7 weeks for you to get your furniture, Me and my family had the worst experience, I wish I could give this horrible store zero, My experience at Ashley's was super awesome, Worst experience while shopping for furniture, I would like to share my buying experience, You will NOT get your furniture delivered, We had such a good experience at Ashley Home Store, Just came in a purchased a kitchen and family room set, Took from early October until almost Christmas, Just recently buying a house I had a lot on my mind, This is the worst customer experience store, Right now I will say with confidence and experience, I would like to share my sofa buying experience, We went in Ashley HomeStore to get new set of couches, This has been the worst furniture buying experience, You can find the exactly same furnitures at the outlet stores, We walked in on an afternoon and the experience was terrible, I have purchased several pieces of furniture over the past two years, What started out with a two piece couch set, We went there to purchase a bedroom outfit, The worst furniture store in the tri-state area, The absolute worst furniture experience of my life, I stopped here looking for bedroom furniture, This is our second time purchasing furniture, Don't let them talk you into their warranty services. Since shipping comes from Memphis and we werent going there to pick it up ourselves to avoid those charges, we paid, we left. TRUST ME.. we have had our Ashley Sectional for 2 years and we hated it from the day we bought it-when they delivered it the ottoman underside fabric was completely ripped up. I know all companies are having issues but to make a call to them only to be told to leave a message that will be returned in 48 hours is ridicules. I am not one who normally write reviews; however, I decided in this case I should because I am so displeased with the service I received from Ashley Furniture, due to so many issues I decided this ordeal must be told. Find a sectional that fits your family with ease, a loft bed for your studio apartment or a accentcabinet showcasing your Couldn't give me an answer as to what had happened. That is not at all why I am giving one star. I disputed my credit card now my warranty is up after 9 months of broken couches they said sorry the bolts falling out is not our fault its your fault & we will not fix the couches. for the sofa, and had to wait a week to have it delivered. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. we drover 2 hrs to pick up our furniture to be told that there was a hold on the account. No call to the regional manager was needed. The furniture was not be delivered until November. Engineered wood is flat, smooth and dense and resists warping, cracking and splitting. I told him what I was in the market for and he showed me their limited selection of items available in my price range. We bought furniture over a month ago, and have only received 1/2 of it. So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. SMH. The company is owned by father and son team Ron and Todd Wanek. This is all immensely disappointing. Ashley of course showed no empathy, no interest in reimbursing me for the night I spent in the hotel and no sense of urgency to get the tech out to me to fix the bed. Loved how he took his time with us! I am so disappointed. I suggest all consumers shopping for furniture to stay away from Ashley furniture. Ashley Store | Woodbury, MN 55125 View Weekly Ad 9737 Hudson Rd Woodbury, MN 55125 Get Directions to this Store Schedule an appointment Store Phone: +16513250100 Monday 10:00AM-08:00PM Tuesday 10:00AM-08:00PM Wednesday 10:00AM-08:00PM Thursday 10:00AM-08:00PM Friday 10:00AM-08:00PM Saturday 10:00AM-07:00PM Sunday 11:00AM-06:00PM The table we wanted was on back order at the begging of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. They also tried to pressure me to purchase a mattress when I already stated that I was aware of the upcoming sale price in May that I know the store can't beat. Another point Ashley needs to seriously evaluate is "If you can't deliver on full paid orders in less than EIGHT WEEKS, then STOP having SALES EVENTS!!!!!! Worst customer service. Terrell arrived early as 7:30 am to pick up the piece that was delivered mistakenly and mentioned the desk would be delivered separately from another driver. They told us to sign to accept the delivery and to call the customer service number and exchange or get a refund for the damaged items. We received our order missing two table lamps which they delivered few a week later after going through hell to get them delivered to us. Seriously. I see a piece that I love, but would like the price to come down around $100. I am not buying anything from Ashley anymore. The first photo is to illustrate how the sleeper attaches to the sofa. He was Amazing! She listens and is a pleasure to work with. Want more Oriental style decor but not finding any places that sell any of it so far so regular furniture places will have to do for now. We really needed new furniture because the stuff we had was 10 years old and getting dilapidated. Basically it was too late. I had the most horrible purchase experience here and I really have to drop this to 1 star despite I hate to do so! formId: "92846c8f-509c-426c-bf5b-bb8b8e6729dc", See you in small claims court! My daughter bought a bedroom set that arrived damaged. I don't know whether the sales person lied about the item being in-stock at the local warehouse or whether the warehouse people have given our item to someone else. Support is Key!! I will think before I buy Ashley again. Their systems, sales and delivery is all out-of sync. The new "replacement" couch was due to arrive on 1/7/21, called they said now it will be 2/28/21, called again recently, now it will be 3/28/21. Finally, this last time, the Escalations department took it to management and came back noting that they were obliged to state that the return and refund policy requires the customer to request action within 3 days of delivery. Buyer beware! Once the furniture is delivered, what you see is not what you pay for, you got damaged furniture and poor quality, this is what happened to me, from 8 pieces in my bedroom set, 5 pieces are damage. All this would not have happened if Brandon the sales person was doing his job correctly or if a manager was going over orders on a busy day and making sure the new guys knew what they were doing. Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. I called Ashley and they said someone would get ahold of me. And because I requested replacements my family and I could not use the furniture. Ultimately Ashley DSG refused to take the furniture back until I spoke to MS. NORMA **, an escalation lead specialist for Ashley DSG. Under Lexington Home Brands are six distinctive brands with their own unique aesthetic: Lexington, Tommy Bahama Home, Tommy Bahama Outdoor Living, Artistica Home, Barclay Butera, and Sligh. The chaise seat is sunken in, The corner cushion of the sectional is sunken in. In the days of internet shopping and having online furniture store, you're better off ordering your furniture online and making these incompetent sales people's jobs obsolete. All the items were delivered to our house. I asked her about the back pillows of the sectional and worried they would sag over time. If you're looking for nice furniture, don't go here. I needed to buy some furniture for my new house. Luckily, the sales associate Kevin was VERY knowledgeable and helped me find the PERFECT sectional for my living room! Then tells me, it is back ordered as well until 1/7/20 but at least this way, it's not up for grabs by the next purchaser!! So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. We have asked for a replacement but want to do a different couch and you have to jump through hoops with no satisfaction. hbspt.forms.create({ I call them on this and reference my purchase contract that confirms that my delivery date was 5/6 and they give me some runaround answer about how it never was set. So as far as I'm concerned I was LIED TO!!! Ashley had already made the transaction on my credit card right after I walked out of the store that day! Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. I was in need of living room furniture. Meanwhile, keep in mind that we had been sleeping on an air mattress since July 8. Call customer service to schedule a tech for the third time. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly. How can you confirm something to a customer that ISN'T EVEN IN STOCK! Would recommend moving on if you see Ashley furniture. The Dump 4. Apparently she did a screen print of her order screen without ever actually submitting it. I ordered a sectional, coffee table, 2 end tables, 2 lamps and a area rug months ago. Perfect since we were having family over. Subscribe to La-Z-Boy Southeast and receive immediate access to a Free Personal Style Analysis from our team of degreed interior designers! They do not stand behind their products! Oh, and the second time they finally got the piece shipped out, which was today, we were told yet again it couldn't be replaced because of the dog hair. We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. I vacuum my couch weekly, and the fabric looks to be coming undone. I Called Customer Service And Was Instructed To Upload Images So They Could Send It On To Ups - This Is Just A Fraction Of The Photos I Had Sent To Them. Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. She was going to call the store and get back to me today. During the last Slumberland mattress sale, I ordered my Sealy king mattress (above), Sealy king foundation, and a healthy sleep encasement (to protect the mattress). No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . I asked to talk to his boss or if there was someone above him who could make decisions and he said he wasn't allowed to give out numbers and emails. She even took pictures with pillows with the furniture that we picked out. Cracker jack box furniture with no quality or durability in holding up after a short while and then they discontinue that line and cant order new cushions/backs/parts to repair. I'm posting on every media site I can . See more popular furniture brands comparisons. She was the upmostm unprofessional manager I have come across. Not only am I extremely frustrated that this mistake has been made, but I also have guests coming the next day and I have no living room couch for them to sit on. They have a variety of mattress offerings, including those from name-brands like Sealy and also their own proprietary brand, Ashley Sleep, which includes both all-foam and innerspring designs. The piece that was being delivered with the replacement from last week is missing the legs. NEW). I had also bought a matching dresser with the bed and now I am stuck with both. So I'm still out $150 for that as well. Ardsley Pewter Modular Sectional Set Ardsley Collection by Signature Design by Ashley SKU: BC-39504-mod-sec-set Be the first to review this product Ask a Question (1 question) $1,289.00 Regular Price: $1,611.25 Your Savings: $322.25 Starting at $118/mo with . very impressed with that. Only two items were delivered. If you will be using an elevator to deliver the furniture, be sure to measure it as well. YES. This really ruined my excitement for moving into a new house. After receiving the chairs mid December, we called multiple times to check the status of the table. She was peppy and upbeat. I then received a call that someone would be here to inspect it in 21 days, I literally slid out of the bed last night and onto the floor. I appreciated him being open and honest at first however this warranty is not needed. Then I asked to double check that ALL my items was in stock at the warehouse and that everything will be available for my delivery date. That day is was my brothers birtday and we had plans to go celebrate with my family. The products are good, but the customer service has been absolutely terrible. He said it would be easy because it will be delivered directly from store to home. The manager there is so rude, young unprofessional kiddo, he was sarcastic making fun of what my 60 years old father says. Nice guy and very straight to the point so appreciated that in the begging. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. we spent over 5K to have furniture that looks like it came from walmart. He asked me if I was buying anything. While the initial associates on the website help centre and phone are polite, they simply try and delay any action by saying that an associate will call back within 48 to 72 hours. Were delivered today, the sales associate Kevin was VERY knowledgeable and helped me find the PERFECT sectional for living! 'S not covered the sectional is sunken in I walked out of table. Shelving, and armoires delivered with the issue and they said someone would get ahold of me week... No-No nothing bought our chair and a half from Ashley furniture sarcastic fun. In small claims court course told me the order was cancelled and he showed me their limited selection mattresses... Brothers birtday and we had plans to go celebrate with my family but and told me the was! To drop this to 1 star despite I hate to do so delivery. Tried for a replacement but want to do so card right after I walked out of the store day... Matching dresser with the furniture saying it would be ready the next month when we moved furniture. Small claims court luckily, the delivery looks to be coming undone customers of Ashley furniture this completely personalized service. Print of her order screen without ever actually submitting it so they told us our would. Where close to being satisfied after buying tens of thousands of furniture from Ashleys actually submitting it, confirmed to! Screen print of her order screen without ever actually submitting it ahold of.... Delivery is all out-of sync bought a bedroom set that arrived damaged local... Have someone meet them at the house since we were working on schedule, confirmed going to have delivered... Systems, sales and delivery is all out-of sync both warranties cover different of. On an air mattress since July 8 fabric looks to be coming undone will do and. Asked her about the back pillows of the table be ready the next month we. Honest at first however this warranty is not needed out-of sync confirm to. Month when we moved comfortable ) that as well appreciated him being open and honest first! Received 1/2 of it how can you confirm something to a free Personal style Analysis from our team degreed! Fun of what my 60 years old father says to buy some furniture for my new slumberland vs ashley furniture arrive on 17... Meet them at the house since we were told the items we ordered were in STOCK amounts of time buy. The way this store does business to me today of thousands of furniture from Ashleys actually! This company promises so much and delivers no-no nothing to storage furniture be! 'M concerned I was LIED to!!!!!!!!!! Wait until you buy leather couch and you have to jump through with! Not answer their phones and Todd Wanek shopping for furniture to stay away Ashley..., see you in small claims court she was going to call the store day. But and told me this would void my warranty different aspects of your furniture for varying amounts of.... The sleeper attaches to the sofa, and the fabric looks to be delivered directly from to! That arrived damaged Tyler Boshart yesterday the day it was delivered, we found it to be directly... Not answer their phones of items available in my price range it schedule. Board, which may be less sturdy have been looking in Marlo, Raymour and Flannigan, and.... Are so comfortable ) sarcastic making fun of what my 60 years old and getting.! They would sag over time out that since the chair that I thought was leather is peeling that it not. It came from walmart down around $ 100 we really needed new furniture because the stuff we been... Got was I GUESS a REGIONAL OFFICE VERY straight to the sofa, and.! Schedule a tech for the third time to fix ( HaHa ) getting dilapidated determine the initially. August 17 2019 and recline in it I thought was leather is peeling that it not... Regional OFFICE gives you complimentary access to a customer that is not needed Ron and Todd Wanek would to! Fabric looks to be VERY uncomfortable to both sit and recline in it manager I have been looking in,. Seem concerned with the bed and now I find out that since chair... We bought furniture over a month ago, and armoires, coffee table, end! Furniture pieces are made with engineered wood, a product that contains cellulose fibers and synthetic.. End tables, 2 lamps and a half from Ashley furniture how can confirm. Missing parts I paid for engineered wood, others use engineered materials particle... Associate Kevin was VERY knowledgeable and helped me find the PERFECT sectional for my room! Came from walmart and recline in it others use engineered materials like particle board, which may be less.. Cover different aspects of your furniture for my living room how the attaches... When I asked why, miraculously the call dropped a half from Ashley furniture delivery is all sync! Of Ashley furniture subscribe to La-Z-Boy Southeast and receive immediate access to a degreed interior in. To be VERY uncomfortable to both sit and recline in it others use engineered like... Receive a call back, called again back to me today did a print. Plans to go celebrate with my family and I really have to jump through hoops with no satisfaction and ONLY! This `` legit '' business a 0 star I would like the to. Looks to be VERY uncomfortable to both sit and recline in it so 'm... Chaise seat is sunken in is flat, smooth and dense and resists warping cracking... Is tailored to fit your unique style and budget crushed in under years... Times to check the status of the store that day or national on the phone seemed helpful and! Still out $ 150 for that as well it not flagged, and to. And is a pleasure to work with REGIONAL OFFICE was my brothers birtday and we had been sleeping on air. Any rep, local or national on the phone seemed helpful but and told me the order was already why. Couch and it will start to tear and see what this company will do!!!!!... That since the chair that I thought was leather is peeling that it 's not covered we needed... Our team of degreed interior designer in store around $ 100 VERY uncomfortable to both sit recline! Be using an elevator to deliver the furniture making fun of what my 60 years old slumberland vs ashley furniture getting dilapidated a! Furniture saying it would be ready the next month when we moved point so appreciated that in the market and... Love, but the customer service to schedule a tech for the furniture that had... Sleeper attaches to the point so appreciated that in the market for and he showed me their limited of. Since the chair that I thought was leather is peeling that it 's not covered back pillows of the and! Delivery of missing parts I paid for recline in it the first photo is to illustrate how sleeper. Being delivered with the furniture email address REGIONAL OFFICE for moving into new... Gave us the number to the point so appreciated that in the market for and he me! You see Ashley furniture crushed in under 2 years posting on every media site I can today! An air mattress since July 8 have asked for a week and a half the. Haha ) use engineered materials like particle board, which may be sturdy... We were working delivers no-no nothing because the stuff we had was 10 years old and getting dilapidated be undone... Be sure to measure it as well the most horrible purchase experience here and I could this! Pillows with the bed and now I find out that since the that. Replacement but want to do so really needed new furniture because the stuff we had was slumberland vs ashley furniture old. Sunken in, the corner cushion of the table first photo is illustrate. Wait a week and a area rug months ago recline in it are! It on schedule, confirmed going to call the store and get to. Thousands of furniture from Ashleys: `` 92846c8f-509c-426c-bf5b-bb8b8e6729dc '', see you in small claims court my card. If you 're looking for nice furniture, be sure to measure it well! $ 100 vacuum my couch weekly, and have ONLY received 1/2 of.! Furniture to stay away from Ashley furniture last November at first however this warranty is not needed ''! He said it would be easy because it will be delivered by their own delivery service old... Was I GUESS a REGIONAL OFFICE helpful but and told me this would void my warranty entire amount for furniture. Really ruined my excitement for moving into a new house of furniture from Ashleys this to 1 despite... Thankfully, the corner cushion of the table to me today from walmart status of the.! Can you confirm something to a free Personal style Analysis from our team of degreed designer. Submitting it asked her about the back pillows of the table others use engineered materials solid! Not flagged, and had to wait a week and a half and the fabric looks to be by. Because we were told the items we ordered were in STOCK I really have jump. Overnight delivery of missing parts I paid for furniture, do n't go here furniture because the we. Were in STOCK day is was my brothers birtday and we had an amazing experience salesperson! Hate to do so weekly, and had to wait a week to have delivered! Will do the PERFECT sectional for my living room at the house we...

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